Contact Us

Dear Users,

You are always welcome to contact us. When you contacting us, be sure to do following:

• Please check this Help Guide - it may already contain the answer to your question.

• If something does not work, please check carefully all steps described in this Guide and be sure that you followed these steps exactly.

• Connection and hardware problems are the most common problems, so please check that all wires are plugged correctly to the right ports. Also it is recommended to contact your hardware vendor if you suspect hardware problem.

• Visit our website and check FAQ section. May be this problem was already solved. Also on our website you will find the newest version of our product.

• If you still have a problem, contact technical support. When asking for technical support or report bugs, please kindly tell us your Customer ID and some information about product version, windows version etc.

Support E-mails:

Technical support: support@smartsoundrecorder.com

Sales and Orders: order@smartsoundrecorder.com